Cancellation and Refund Policy
Effective Date: September 15, 2023
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Thank you for using the services of YouData.ai. We understand that sometimes plans change and you may need to cancel a service or request a refund. This policy outlines the terms under which cancellations and refunds are processed at YouData.ai.
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1. Subscription Cancellation
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Regular Subscriptions: You may cancel your subscription to YouData.ai at any time. Your cancellation will take effect at the end of the current billing cycle. You will continue to have access to your subscription until the end of the billing cycle.

Auto-Renewal: For subscriptions with auto-renewal, you must cancel at least 24 hours before the renewal date to avoid being charged for the next billing cycle.

Refunds: As a general policy, we do not offer refunds for subscription services. However, exceptions may be made at the discretion of YouData.ai in cases of billing errors or other unique circumstances.
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2. One-Time Purchases
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Cancellation: One-time purchases of reports, datasets, or other digital products cannot be canceled once they are accessed or downloaded.

Refunds: Refunds for one-time purchases are generally not provided. However, if you experience technical issues that prevent access or proper use, please contact our support team for assistance.
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3. Exceptional Circumstances
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In exceptional circumstances, such as a service not being delivered as promised or other extenuating situations, we may provide a refund or credit at our discretion. Please contact our customer service team to discuss these issues.
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4. Processing Refunds
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Method of Refund: Refunds will be processed to the original method of payment. If this is not possible, we will contact you to arrange an alternative refund method.

Timing of Refund: Refunds may take up to 7 business days to be reflected in your account, depending on your bank or payment provider.
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5. Contact and Disputes
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If you have any questions or disputes about a cancellation or refund, please contact our customer service team at [email protected]. We aim to resolve disputes amicably and efficiently.
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6. Policy Changes
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YouData.ai reserves the right to modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting the revised policy on our website.